FAQs

HOW LONG WILL IT TAKE TO DELIVER MY ORDER?

  • Usually, delivery will be arranged within 1~2 days. For bulky, within 3~4 days depends on the quantity.
  • Once your order is confirmed, our sales representative will get in touch with you for the coordination regarding delivery 

HOW MUCH IS DELIVERY FEE?

  • Fixed delivery fee is 200pesos for Metro manila
  • Delivery fee payable at destination option(Lalamove/Grab/Mr.Speedy) will be arranged from the BGC area.
  • Free delivery for BGC area(Except McKinley area)
  • Free delivery for Metro manila requires min. purchase of 2,500pesos

DO YOU DELIVER OUTSIDE METRO MANILA?

  • Limited area only, we do accept orders outside Metro Manila as long as lalamove/grab/Mr.speedy delivery is available!

HOW DO WE SETTLE PAYMENTS?

Payments can be made via any of the ff.:

  • Bank Transfer (BDO)
  • GCash
  • PayPal
  • Credit Cards (Via Paypal)

Please make a payment and send us the proof of payment(screenshots/photo) at bgccoldbrew@gmail.com within 24 hours to avoid cancellation of orders

DO YOU HAVE REFUND POLICY?

  • ​Refund can be applied to only faulty, defective or damage product with the following conditions;
    •Must send proof of photo and return the faulty/defective item within 3 days from the delivered date)
    •More than 80% of the product must be preserved
  • Refund due to change of mind/cancellation will not be accepted

HOW TO ENJOY THE COLD BREW CONCENTRATE COFFEE?

  • Our recommended ratio is 1(Coffee) : 6(Water or Milk) but always, everyone has their own preference so find your own ratio and enjoy the best cold brew in town!

HOW LONG DOES THE BGC COLD BREW COFFEE LAST?

  • Our cold brew concentrate expiration date is up to 3 months from the date of produce, but recommended to drink it within 1 month for best fresh and delicious coffee.
  • Keep refrigerated and consume it as soon as possible after opening.

ANY OTHER QUESTIONS?

BGC cold brew